shipping & delivery
shipping timelines

Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).

Every piece is made to order, the standard UK processing + shipping time will be between 7-14 days. Other countries may take between 14-21 days.

status of order
  • Processing: Your order has been handed over to our team to fulfill. Typical processing time is 1-3 business days. Shipping will occur right after the order is processed.

  • Shipped: Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.
order cancellations

Once an order has been placed, it cannot be canceled, as each piece is made to order and production begins immediately.

If you have an urgent request or a special circumstance, please contact us here as soon as possible, and we’ll do our best to assist where we can.
We ship worldwide

We ship to the UK only at the moment.

DUTIES, TAXES AND OTHER FEES

Duties, Taxes and Custom Fees

1. United Kingdom, Import taxes and duties are included in the product price and there are no additional charges upon delivery.

2. Other international shipments: There may be duties, taxes and custom fees incurred on your shipment that you will be responsible for. Please note that Mejuri does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

Foreign Transaction Fees

GROWN does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Mejuri. As we're based out of Canada, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees. Should you have confirmed that the charge was made on Mejuri’s end, please reach out to our customer happiness team us here with the details on the charges!